Janelle's Hair & Beauty prides themselves on quality work, quality products and a highly trained team. We strive to provide thorough consultations prior to your service and we are constantly aiming to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result, your hair will be redone at no extra charge. You must contact us within a 48 hour period from your appointment and we will arrange for your hair to be redone within 7 days. This does not apply to change of mind; this will be charged at the full price of the next service. If you ever have any questions about your service before or after please don't hesitant to contact us.
GHD provides the following warranty on their products:
- 24 month warranty with their ghd IV stylers, V Gold Series stylers, ghd Eclipse stylers, ghd Platinum stylers, ghd Curve stylers from receipt date
- 12 month warranty with our ghd Air and ghd Aura from receipt date
GHD warranty is provided by GHD and they can't be exchanged in the salon under any circumstances.
We do offer a range of body piercing at JHB, some of these piercings are done with a piercing gun and some are performed with a needle. We strictly follow Section 230 of the Children and Young Person (Care and Protection) Act 1998 NSW in regards to body piercing; young people over 16 can get body piercings including intimate piercings. People under 16 can get non-intimate piercings with parental consent.
We don’t accept parents phone calls or letters; they must accompany you to your appointment. We will need to see a drivers license or proof of age card for all piercing.
We do ear piercing with one gun at a time, we don’t pierce both ears together. We do children from 2 years old.
We do offer mobile weddings and formal hairdressing services and will happily travel around Nelsons Bay, Newcastle and the Hunter Valley area. There is a set call out fee of $100. This is taken as your deposit and is non-refundable. There is a minimum cost of $500 per wedding or event this includes the travel fee. The total for the wedding must be paid in the salon at least a week prior to the wedding date. We recommend coming into the salon and having a trial done before the big day.
At JHB we offer lay-bys on all GHD products.
We offer a three month lay-by;
There is a $50 minimum deposit on any lay-by, you must then make at least one payment every 14 days until the lay-by is paid in full.
Cancellation; Lay-bys may be cancelled by you at any time, you will be entitled to a refund of the amount you have paid, less a termination fee of $10. Refunds for lay-by payments will be made using the original payment method only.
Cancellation for non-payment or non-collection; It is your responsibility to follow our lay-by policy if you do not make regular payments or collect the lay-by by the due date this will be treated as a cancellation. If your lay-by is canceled, you will be entitled to a refund of the amount you have paid, less a termination fee of $10.
* Lay-bys can only be made on the full price of an item.